TOMACO — PRIVACY POLICY

TOMACO — PRIVACY POLICY

At TOMACO, we take your privacy seriously.
The personal data we collect depends on how you use our services. We use it to provide our online services, process your orders and enquiries, manage your trade account, contact you about products and services that may interest you, run prize draws or competitions, and carry out general administration. All personal data is processed in accordance with UK data protection law.

With your consent, we also use cookies for marketing, performance and statistical purposes.

For full details of how we process your personal data and the cookies we use, please see the Long Version below.

Our Privacy Promises

We have five Privacy Promises which explain how we use and look after your information. We will:

Always use your personal data in line with data protection law.
Always tell you what information we collect, what we do with it, who we share it with, and who to contact if you have any concerns.
Always provide a way for you to say ‘stop’ if you don’t want marketing communications.
Always take appropriate steps to protect your information from unauthorised access.
Always respond to questions about your personal data without undue delay.

The Tool Marketing Company Limited, trading as TOMACO (“we”, “us”, “our”), is a company registered in England and Wales with its registered office at 82 High Street, Golborne, Warrington, Cheshire, WA3 3DA. Our trading address is Unit A, Redgate Road, South Lancs Industrial Estate, Ashton-in-Makerfield, Wigan, WN4 8DT.

This Privacy Policy explains how and why we collect, use and share your personal data, and sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of UK data protection law, TOMACO is the data controller of personal data collected via www.tomaco.co.uk (“Our Site”) and through our trade relationships with customers.

You may give us information by filling in forms on Our Site, by setting up a trade account, or by corresponding with us by phone, email or post. This includes information provided when you use the contact functions on Our Site, enter a competition or promotion, or report a problem with Our Site.

This may include your name, business name, address, email address, phone number, account details, and payment information (processed securely by our payment provider).

When you visit Our Site, we may automatically collect technical information such as your IP address, browser type and version, operating system, time zone setting, and general location. We may also collect information about your visit, including pages viewed, time spent on the site, and how you arrived at and navigated through Our Site.

We may receive information about you from third parties we work with, such as payment providers, delivery companies, professional advisors, analytics providers and credit reference agencies, where relevant to providing our services to you.

We use your personal data for the following purposes, relying on the legal bases shown:

To process orders, manage your trade account and fulfil our contractual obligations to you — necessary for the performance of a contract.
To respond to enquiries, provide customer support and manage our business relationship with you — necessary for our legitimate interests in running our business.
To maintain our accounts and records and comply with legal and tax obligations — necessary to comply with a legal obligation.
To send you information about products, services or offers that may interest you — based on your consent (for new contacts) or our legitimate interests in marketing to existing trade customers about similar products and services, where you have not opted out.
To improve and administer Our Site, including troubleshooting, testing and analysis — necessary for our legitimate interests in keeping Our Site secure and effective.
To use cookies for marketing, performance and statistical purposes — based on your consent, as set out in the Cookies section below.

You can withdraw consent or opt out of marketing at any time — see ‘Your Rights’ below.

We may share your personal data with:

Companies within our group, where relevant to our business operations.
Suppliers, sub-contractors and service providers who help us deliver our services, such as payment processors, delivery couriers and IT service providers.
Analytics and advertising providers, where you have consented to relevant cookies.
Credit reference agencies, where assessing creditworthiness is necessary for entering into a trade account agreement with you.
Professional advisors, regulators and authorities, where necessary to comply with a legal obligation or to establish, exercise or defend our legal rights.
A buyer or prospective buyer, in the event that we sell or transfer all or part of our business or assets.

We do not sell your personal data to third parties.

Your personal data is principally stored and processed within the UK. If we ever need to transfer personal data outside the UK, we will ensure an appropriate safeguard is in place, such as the UK's International Data Transfer Agreement (IDTA) or transfer to a country deemed adequate by the UK government, in accordance with UK GDPR.

All information you provide to us is stored on secure servers. Payment transactions are handled by our payment provider, Worldpay, and we do not store full card details ourselves. We use appropriate technical and organisational measures, including encryption and access controls, to protect your personal data from unauthorised access, loss or misuse.

Where we have given you (or you have chosen) a password to access parts of Our Site, you are responsible for keeping it confidential and should not share it with anyone.

We retain personal data only for as long as necessary for the purposes set out in this Policy, including to meet legal, accounting or reporting requirements. As a general guide:

Trade account and transaction records are retained for 7 years to meet our accounting and tax obligations.
Marketing contact details are retained until you ask us to stop, or until 3 years of inactivity, whichever is sooner.
Website usage data collected via cookies is retained for no longer than 26 months.

Under UK GDPR, you have the right to:

Access the personal data we hold about you, free of charge in most cases.
Have inaccurate personal data corrected.
Ask us to delete your personal data, in certain circumstances.
Object to or restrict our use of your personal data, including for direct marketing.
Request that we transfer your data to another organisation, where technically feasible.
Withdraw consent at any time, where we rely on consent to process your data.

To exercise any of these rights, or to opt out of marketing, please contact us using the details below. We will respond within one month, as required by law.

If you are unhappy with how we have handled your personal data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

If you have any questions about this Policy or how we use your personal data, please contact us:

TOMACO Unit A, Redgate Road, South Lancs Industrial Estate Ashton-in-Makerfield Wigan WN4 8DT

Email: info@tomaco.co.uk

We may update this Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email. Please check back periodically for updates.

Cookies are small files of letters and numbers stored on your device when you visit Our Site. They help us run Our Site and understand how it is used.

These cookies are required for Our Site to function, for example enabling secure log-in or use of a shopping basket. They cannot be switched off.

These cookies help us understand how visitors use Our Site, so we can improve how it works. We only use these cookies with your consent.

These cookies remember your preferences, such as language or region, to personalise your experience on Our Site.

These cookies record your visit to Our Site, the pages you've visited and links you've followed, and are used to make advertising more relevant to your interests. We only use these cookies with your consent and may share this information with third parties for this purpose.

You can manage or disable cookies through your browser settings at any time. Please note that if you block all cookies, including strictly necessary ones, some parts of Our Site may not work properly. For more general information about cookies, visit www.allaboutcookies.org.

Our Site may contain links to third-party websites and social media platforms. These websites have their own privacy policies, and we are not responsible for their content or practices. Please review their policies before submitting any personal data.

We only send marketing emails to customers who have agreed to receive them, either by purchasing from us or by opting in. You can ask to be removed from our marketing list at any time, and every marketing email includes an easy way to unsubscribe.

We do not permit our brand, products or website to be advertised through unsolicited email by any third party. If you believe you have received an unsolicited email referencing TOMACO, please contact us at orders@tomaco.co.uk and we will investigate.

We do not sell or share your email address with other companies for their own marketing purposes.

TOMACO — PRIVACY POLICY

Our Privacy Promises

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TOMACO — PRIVACY POLICY

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Our Privacy Promises